Emotional intelligence combined with building effective communication skills enables for improved relationships Your ability to understand and control your emotions as well as understand other people’s emotions enhances your ability to communicate effectively. Emotional intelligence is about interpersonal savvy – relating well to all types of individuals, establishing relationships and building rapport to achieve goals, using diplomacy and tact to solve problems and resolve conflicts.
When you communicate effectively, you tend to improve the chances for positive results. Effective communications are concise and clear. They take the other person's needs into consideration. Positive, thoughtful communications (oral and written) enable you to better manage conflicts, express needs, influence others and improve listening – all part of emotional intelligence.