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Tech Help & Resources

General Tech Help Questions

Help Desk wordsError message? Account issue? Need device help? Contact the Falcon-AID Student Help Desk!

The Falcon-AID Student HelpDesk is dedicated to being the first point of contact for students seeking technical assistance addressing all technical concerns related to the college environment.

Representatives can assist with:

  • MyDaytonaState Student Portal Password Manager Help
  • Access to FalconMail and Office365 applications through your student account
  • Access to college DSC_Wireless WIFI
  • Assistance with smart devices (i.e., laptops, tablets, smart phones) in topics related to college academic resources/services (only)

Visit the Falcon-AID Student Help Desk page for hours of operation and contact information.

Falcon Online Support

Get help with your online course shell/Falcon Online

If you experince an issue with using your Falcon Online course shell, contact Falcon Online Support. Examples of common errors include:

  • Resolvig error messages
  • Fixing browswer settings (for example removing pop-up blockers)
  • Downloading or uploading files correctly

Representatives can assist with troubleshooting and technical assistance with using Falcon Online features and functions.

You can also try to troubleshoot on your own and watch tutorials about Falcon Online tools, features and functions on the Falcon Online Info Guide

*Note: Your instructor is your point of contact for questions about assignments, directions, due dates and other course specific information. Direct tech questions to Falcon Online Support; course questions should go to your instructor. 

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