The Falcon-AID Student HelpDesk is dedicated to being the first point of contact for students seeking technical assistance addressing all technical concerns related to the college environment.
When contacting the Help Desk, you will need to have your DSC Student ID number available. If you do not know your ID number, you can look it up on your MyDaytonaState account under the Falcon Self Service-->My Profile-->General Info tab. A short video that explains how to access features on MyDaytonaState can be found on the ‘Introducing: MyDaytonaState Student Portal’ video on the MyDaytonaState InfoGuide’s homepage.
Representatives can assist with:
If you experience an issue with using your Falcon Online course shell, contact Falcon Online Support. Examples of common errors include:
Representatives can assist with troubleshooting and technical assistance with using Falcon Online features and functions.
You can also try to troubleshoot on your own and watch tutorials about Falcon Online tools, features and functions on the Falcon Online Info Guide.
*Note: Your instructor is your point of contact for questions about assignments, directions, due dates and other course specific information. Direct tech questions to Falcon Online Support; course questions should go to your instructor.