The Falcon-AID Student HelpDesk is dedicated to being the first point of contact for students seeking technical assistance addressing all technical concerns related to the college environment.
Representatives can assist with:
If you experince an issue with using your Falcon Online course shell, contact Falcon Online Support. Examples of common errors include:
Representatives can assist with troubleshooting and technical assistance with using Falcon Online features and functions.
You can also try to troubleshoot on your own and watch tutorials about Falcon Online tools, features and functions on the Falcon Online Info Guide.
*Note: Your instructor is your point of contact for questions about assignments, directions, due dates and other course specific information. Direct tech questions to Falcon Online Support; course questions should go to your instructor.
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