1. That’s not my job.
2. If you would just listen …
3. You’re wrong.
4. That’s not our policy.
5. So what did you expect?
Bonus Phrase: Calm down. (Those are fightin’ words …)
1. I can appreciate that you feel this way.
2. I can understand your concern. Let me see what I can do to help.
3. I am committed to helping you.
4. Let’s see what we can work out together.
5. You are right.
Adapted from: http://www.sheridan.edu/.